How do I return an item?
To Return an item please contact:
115 Matheson Blvd East
Mississauga, On, L4Z 1X8
1 (855) 544-8600
All food product including coffee, teas or syrups are non returnable items.
Certain conditions apply to open and or used items. (1)
All Returns are issued in Store credit. Store credit from an online purchase can only be used online. Store credit from an in store purchase can only be used in store.(2)
There is a minimum 20% restocking fee for used products, all returns are subject to inspection(3)
Return Shipping for returns is the responsibility of the buyer.
Please contact customer service for more information on returning an item. Thank you.
(1)There are no returns issued on: Stove Top brewers, Trespade grinders, Bodum french presses, knock boxes, kettles, cheese graters, Parts, handles, cups & spoons IF they have been opened or Used.
(2) Participating Locations include: Faema Downtown Toronto at 672 Dupont street & The National Canadian Jura Service Center located in Mississauga at 115 Matheson blvd E.
(3) espresso machines, drip brewers, burr/dosing/blade grinders, appliances apply.